INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I request a quotation?

Contact us via email, phone, WeChat, or WhatsApp for immediate assistance. We support multiple languages for international clients.

How can I contact your team?

Reach out to Henry via phone at +86 15305925923 or email at usadcs@163.com. Our Hong Kong address is 184 Aberdeen Main Road, Aberdeen, Hong Kong.

Are your products genuine?

All products are original manufacturer items. We clearly specify if products are new, refurbished, or second-hand in product descriptions.

What shipping methods do you offer?

We use FedEx, DHL, UPS, TNT, and EMS for global shipments. Clients may also use their preferred carrier accounts.

What is your warranty policy?

All products come with a 1-year warranty. Refurbished/second-hand items have specific warranty terms stated in product documentation.

Can I inspect goods in China?

Yes, we welcome clients to inspect products at our Xiamen facility. We provide VIP Reception service for international visitors.

Do you price match competitors?

Yes, provide valid competitor quotes and we’ll offer better pricing while maintaining quality assurance.

How long does order processing take?

Stock items ship within 24 hours. Custom orders require 3-5 business days for sourcing confirmation.

What brands do you represent?

We supply leading brands including ABB, YOKOGAWA, KOLLMORGEN, METSO, MOTOROLA, NI, VIBRO-METER, EMERSON, BENTLEY, FOXBORO, TRICONEX, ALSTOM, and KEBA.

INFORMATION ABOUT US

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